Complaints Process

Trust Management is committed to meeting our clients expectations, though we recognise that from time to time we may not meet those expectations and you may wish to register a complaint.


Trust Management has an established complaints handling procedure which investigates complaints promptly and with fair consideration.


Complaints can be made in the following ways;

By writing to:     The Complaints Officer

Trust Management

PO Box 37 448

Auckland 1012


By phoning:        Shane Coward

General Manager

0800 550 4040


By email:             Shane Coward, General Manager



Insurance and Savings Ombudsman

Trust Management is a member of an independent dispute resolution scheme operated by the Insurance and Savings Ombudsman ("ISO"). If you feel your complaint has not been resolved to your satisfaction, you may register your complaint with the ISO. Please note, complaints to the ISO must fall within certain criteria. For more information about the ISO please refer to the link below. 

The Insurance and Savings Ombudsman